Frequently Asked Questions
How do I use the EarthFlow Grounding Mat?
Simply place the mat where you’ll be barefoot or have skin contact, such as under your desk, on your bed, or while meditating. Connect it to a grounded wall outlet or grounding rod for full benefits, and relax for 30–60 minutes a day.
Can I use it while sleeping?
Yes! Many users place the mat on their bed to enjoy deeper, more restful sleep. Make sure your skin touches the mat directly for the best results, and it will naturally support relaxation and recovery overnight.
Where are you located?
Our head office is located in Perth, WA, Australia
How much does shipping cost?
Shipping is free on all orders to Australia.
Who can benefit from using this mat?
Almost anyone! It’s ideal for people experiencing stress, muscle tension, joint discomfort, or poor sleep. Athletes, office workers, or anyone wanting to feel more balanced, energised, and relaxed can benefit from daily grounding sessions.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at neisa.ecomerce@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AWST. We aim to respond within 24 hours during weekdays.