OrthoInsole
Feel Grounded Every Day.
The Support Your Feet Have Been Missing, Designed For All-Day Comfort
Frequently Asked Questions
What makes Aussies Gems different from others?
We’re not another mass brand. Our gear is designed for women who lift, move, and train hard with style and intention.
How do I know your gear is good quality?
We only create products we actually use ourselves. Every item is tested for durability, comfort, and real performance, not just in the gym but also in recovery and overall well-being. No gimmicks, just products that genuinely support how you train, recover, and feel every day.
Where are you located?
Our head office is located in Perth, WA.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at neisa.ecomerce@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AWST. We aim to respond within 24 hours during weekdays.
Our Mission
At Aussies Gems, we’re dedicated to helping you feel your best every day. We carefully select high-quality products designed to support comfort, well-being, and a better daily experience. Every item is chosen with functionality, simplicity, and real-life use in mind, making it easy to incorporate into your routine. At Aussies Gems, we believe small improvements can make a big difference in how you feel, move, and live.
Fast, Free & Secure Shipping Australia Wide
We believe progress shouldn’t wait. That’s why we ship fast and pack every order with care. Your training essentials are on the way so you can lift harder, move better, and feel unstoppable, sooner.